FAQ

FAQ Question I’m trying to generate a report, and I get the same result no matter if I try a Snapshot or a Periodical report. I get the message Failed to render the report. Make sure you have a printer defined in your system, and sufficient memory and disk space. This happens when I try […]

FAQ Question I’m trying to rename an area either in the SUPERCONF or the CONF table, but the ODBC driver crashes. Why? Answer The above problem has been solved in the attached patch to the ODBC driver. The patch consists of two files: Odbcixv4se.exe (the ODBC driver) AccCtrl4.dll (the Access Control DLL) Both files must

FAQ Question I’m using the Microsoft Terminal Server found in the Windows 2003 Server product to run an IGSS thin client configuration. Everything seems to be working fine when suddenly, on my thin client station, some diagrams are not properly redrawn. What’s the solution to this problem? Answer With the Windows 2003 Server software Microsoft

FAQ Question How can I make Windows NT reboot automatically? If Windows NT crashes when the plant is not manned by personnel, then a blue screen appears with information on the cause and the state of the system at the time of the crash. However, until a manual reboot is undertaken both the operating system

FAQ Question The IGSS Update program stops just after showing the message “Connecting to server…”. What can I do to solve the problem? Answer The problem is probably caused by your proxy server. Check the log file located in [IGSS InstallPath]GssUpdatesUpdateigss.log. If it has the following message: “Error fetching update list from server: The underlying

FAQ Question My IGSS Maintenance program database (mntdb.mdb) has abruptly ceased to function. What’s the problem and how can I solve it?  Answer As with all other Access databases, sometimes it begins to grow bigger and bigger for no apparent reason. Upon reaching a certain size, it simply ceases to function. In this case you’ll

FAQ Question When I start an IGSS program, I get an error message associated with the hardlock driver. Why? Answer The hardlock driver shipped with version 4.1 is supporting Windows XP, but it apparently has some problems supporting Windows NT4. If you are experiencing problems on your NT4 system after upgrading to IGSS version 4.1,

FAQ Question When you define active WinPager periods and operator groups, you have to choose between the three priority groups: “Primary”, “Backup” and “Reference”. What’s the difference between the three groups ? I’ve noticed that the delivery of some alarm messages fails. How many times will WinPager try to retransmit the alarm message ? Answer

FAQ Question I’d like to print the contents of a “What’s This?” Help topic, how do I do that? Answer When you’re inside a dialogue in IGSS, you can use the “?” in the upper right corner to get help on the individual field or button in the dialogue. A small popup window with a

FAQ Question I’ve defined a print job to be executed automatically by Job Scheduler. But when the job is due, I get an error message. Why? Answer If the “Run as service process” setting is enabled in the Setup program, you may get the following error message when Job Scheduler tries to execute a print