FAQ

FAQ Question Why does my Sinec H1 connection fail with error code 1202 after updating from IGSS version 8.x to IGSS32 v3 Answer After updating from IGSS version 8.x to IGSS32 v3, one or more of the Simatic S5 PLCs connected to the SINEC H1 network will no longer connect to the IGSS32 server. An […]

FAQ Question I’m having problems with my Siemens TC35i GSM modem. I couldn’t find this modem under the WinPager menu Service Providers – List of Services so I chose the one called Siemens M20/MC35/TC35 Terminal for dial out and the Dial-in (Siemens M20/MC35/TC35) instead. I use the same modem for both dial-in and dial-out. Alarms are dialed out to my cell

FAQ Question I try to reconnect to a Windows NT RAS server from a Windows NT Workstation, but it seems that the previous connection has not been terminated. Why ? Answer ExplanationWhen setting up a Windows NT PC to call a Windows NT RAS server, some problems may occur. When disconnecting the operator from the

FAQ Question When I want to create sequential reports and select View to preview on screen, I can only see one of the reports in the sequence, the first. Why can’t I see the remaining reports? Answer View is only able to display the first report in the sequence. However, when you select Print, all the reports in the

FAQ Question When I close a picture/diagram on my PC, which is an operator station, it takes several seconds before I can again see the screen to perform other tasks. How can I speed this up? Answer All pictures and graphics are stored in a device dependent format to make screen updating or refreshing occur

FAQ Question I have made an RMS template and placed it in a network folder making it available on all stations in my system. But when I run a report, I get this error: Answer This problem occurs because the network folder is not a trusted location in the .NET security settings. To add your

FAQ Question I get an error when trying to run an RMS report from a shared network drive. Answer RMS reports cannot run if the templates are located on a network drive. Windows security does not allow for add-on applications to Excel, like RMS, to run from network locations.

FAQ Question I create a new RMS report, but the RMS Action Pane is missing in Microsoft Excel. Answer This problem may be caused by various reasons: 1. Wrong version of Microsoft Office       The following Office Editions do NOT work with RMS      (because these versions do not support Microsoft VSTO).     Microsoft Office Small

FAQ Question I’ve experienced a problem when trying to generate reports and/or graphs when connected as a Thin Client logged on to a Windows 2003 Server. How do I solve this problem? Answer Make sure the user has the appropriate access rights (Full Access) to the IGSS report folder. This is a common problem, if

FAQ Question Why do I get an error when I try to preview or print reports from IGSS? Answer The Windows operating system cannot show an on-screen preview – let alone print an IGSS report – if no printer driver has been installed on the PC. Therefore, a printer driver must be installed on a