FAQ Question In Notifier Alarm Options I have specified that “Repeat alarm to primary for duty plans with cycled alarms every: 5 minutes.” But the alarm is only sent when it begins and when the entire alarm process is restarted. Answer The typical reason for this is that the duty plan itself has not been […]
Notifier: Why does the alarms not repeat/cycle to the primary operator on duty? Read More »
This guide describes how you can verify the authenticity of the IGSS software and the setup installation downloaded. 1. Make sure that the installation package is downloaded as zip via link from our website.2. Extract the zip and locate the file within the “cdimage” folder called “setup.exe”.3. Right click the file, and select “Properties”, select
How to verify software authenticity Read More »
This is how you can change IGSSUpdateService.exe in IGSS. 1. Download the IGSSUpdateService for the version you need below.2. Stop the IGSSUpdateService.exe.3. Copy the newly downloaded IGSSUpdateService.exe in to the GSS folder under the IGSS installation and overwrite it (Administrator rights are required).4. Start the IGSSUpdateService.5. Run IGSS Updater and update IGSS. Download Updater V16
How to change IGSS Update Service Read More »
FAQ Question My Android smartphone stopped receiving alarm notification from IGSS Mobile. It used to work. How can I fix this? Answer The reason for this could be that support of Azure Notification Hubs’ Firebase Cloud Messaging API using legacy HTTP has been retired on June 20th 2024. Since the IGSS Mobile Server uses this
Android Alarm Notifications on IGSS Mobile stopped working Read More »
FAQ Question I have an issue with my IGSS Mobile app, I can no longer run or install it on my Android/iOS device, what can I do? Answer for Android Due to recent security updates for the IGSS Mobile app, we have been required to change the minimum deployment version for Android, the Android version
IGSS Mobile app is not able to install on Android or iOS device Read More »
FAQ Question I have trouble typing a pin-code with my keyboard in the IGSS Mobile app, android version. What can I do? Answer Due to a recent security update for the IGSS Mobile app, some android 9 phone users may experience issues when typing in a pin-code on the default keyboard. A solution for this
How To Change Keyboard on Android 9 Mobile phones Read More »
FAQ Question How can I change the object used by an existing Maintenance Job? Answer If for some reason the object name is changed or it is moved to another area in the IGSS Project, the object name/area must be renamed manually for Maintenance jobs as well. The names of the objects used by jobs
Maintenance: Change object name on existing jobs Read More »
FAQ Question How can I display highest alarm priority on a diagram reference. Answer In order to display highest alarm priority on a diagram reference, go to System Configuration then open the Supervise and Language tab. Find the Alarm Indication section and locate the Diagram references: Display highest alarm priority and make sure the checkbox is checked.
Diagram References: Display highest alarm Read More »
FAQ Question How can I run an IGSS Silent install? Answer Windows should have the .Net Framework 4.6 installed. That must be done in the Windows “Apps & features” settings run the installer VSTOvstor40.exe add /q to make it quiet VCredist\vcredist_x64.exe /q VCredist\vcredist_x86.exe /q VCredist\vcredist_x86_vs2012_110.exe /q msiexec /i vbacorevbaof11.msi /qb msiexec /i vbacore1033vbaof11i.msi /qb msiexec
Running IGSS silent install Read More »
FAQ Question I’m running Windows 7 and can’t add external types in system configuration, what can I do? Answer Press Start -> Controlpanel -> User Accounts -> Change User Account Control Settings. Choose Never notify, and restart your PC, then everything should work again
I can not save external types added in SysConfig Read More »
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