FAQ Question I have an issue with my IGSS Mobile app, I can no longer run or install it on my Android/iOS device, what can I do? Answer for Android Due to recent security updates for the IGSS Mobile app, we have been required to change the minimum deployment version for Android, the Android version …
IGSS Mobile app is not able to install on Android or iOS device Read More »
FAQ Question I have trouble typing a pin-code with my keyboard in the IGSS Mobile app, android version. What can I do? Answer Due to a recent security update for the IGSS Mobile app, some android 9 phone users may experience issues when typing in a pin-code on the default keyboard. A solution for this …
How To Change Keyboard on Android 9 Mobile phones Read More »
FAQ Question How can I change the object used by an existing Maintenance Job? Answer If for some reason the object name is changed or it is moved to another area in the IGSS Project, the object name/area must be renamed manually for Maintenance jobs as well. The names of the objects used by jobs …
Maintenance: Change object name on existing jobs Read More »
FAQ Question How can I display highest alarm priority on a diagram reference. Answer In order to display highest alarm priority on a diagram reference, go to System Configuration then open the Supervise and Language tab. Find the Alarm Indication section and locate the Diagram references: Display highest alarm priority and make sure the checkbox is checked. …
FAQ Question How can I run an IGSS Silent install? Answer Windows should have the .Net Framework 4.6 installed. That must be done in the Windows “Apps & features” settings run the installer VSTOvstor40.exe add /q to make it quiet VCredist\vcredist_x64.exe /q VCredist\vcredist_x86.exe /q VCredist\vcredist_x86_vs2012_110.exe /q msiexec /i vbacorevbaof11.msi /qb msiexec /i vbacore1033vbaof11i.msi /qb msiexec …
FAQ Question I’m running Windows 7 and can’t add external types in system configuration, what can I do? Answer Press Start -> Controlpanel -> User Accounts -> Change User Account Control Settings. Choose Never notify, and restart your PC, then everything should work again
FAQ Question I have upgraded WinPager to the newest patch (4114) and my old settings are not converted or WinPager is very slow and does not function properly. What must I do to remedy this? Answer Please follow these steps: Did you install MSXML 4.0 ? If not, please install by double clicking msxml.msi found …
WinPager upgrading and conversion of old settings Read More »
FAQ Question I’ve cleared the check mark beside the menu item: “WinPager Active” in the “General” menu. Why does WinPager continue sending alarm messages? Answer When you deactivate WinPager, it stops checking for new alarms. However, the processing of alarms already fetched from the IGSS configuration which have not yet been delivered to all the …
FAQ Question I have to set Winpager to active on my Distributed Driver station every time i start it, how do I make it active all the time. Answer Open the “configuration”.winpager.xml file in a text editor. Set ActiveSub to 0. Save the file.
FAQ Question When I try to install IGSS v4 update 2, I get the following error message from the Windows Installer: What has gone wrong? Answer The problem arises on PCs where permissions are not correctly set or where the settings for DCOM have been altered after the installation of the Windows Installer 2.x. The …
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