FAQ Question
I have trouble typing a pin-code with my keyboard in the IGSS Mobile app, android version. What can I do?
Answer
Due to a recent security update for the IGSS Mobile app, some android 9 phone users may experience issues when typing in a pin-code on the default keyboard.
A solution for this is to change the default keyboard to either the Gboard – The Google keyboard, or to the Microsoft Swiftkey keyboard.
Example
How To Change Keyboard on Android 9 Mobile phones
- Open the Google Play Store app on your Android device.
- Tap the search field (magnifying glass) in the top screen.
- Type “Gboard” into the search bar and tap the search button (magnifying glass).
- Select “Gboard – the Google Keyboard” from the search results.
- Tap the “Install” button to begin downloading and installing the app.
- Wait for the app to download and install. This may take a few minutes depending on your internet connection.
- Once the app is installed, go back to your home screen and open the “Settings” app.
- Scroll down and select “System”.
- Select “Languages & input”.
- If the Gboard is not active – activate it by finding it in the list and clicking on the checkbox next to Gboard.
- Tap “Default Keyboard”
- Select “Gboard” from the list of available keyboards.
- You may see a pop-up message asking you to change keyboard Gboard as your default keyboard.
- Tap the radio button next to “Gboard” to enable it as your default keyboard.
- If you want to customize Gboard’s settings, tap the “Gboard” on your Language & input screen.
NOTE
You can have multiple keyboards installed and you can toggle between the keyboards (if they are active) by clicking the keyboard icon(either on the left or the write) and then choose a keyboard.
You can also use Micorsoft Swiftkey Keyboard. In playstore just search after Microsoft Swiftkey. The steps are same as explained above.
