FAQ Question My smartphone stopped receiving alarm notification from IGSS Mobile. It used to work. How can I fix this? Answer If your IGSS Mobile Server is not behind a firewall this problem is most likely caused by the device registration for notifications expired or the phone changed its device ID after a system update. …
Alarm Notifications from IGSS Mobile stopped working Read More »
FAQ Question What to do if an object goes in and out of alarm, repeatedly, filling up the alarm log with numerous records for a specific alarm? Answer You might want to remove these entries from the alarm log. This can be done using the command line tool ALMremoveNum.exe – located in the GSS folder …
FAQ Question I would like to change my External types EG to include BCD16 – Binary Code Decimal (16bit) and BCD23 Binary Code Decimal (32bit) but every time I set the checkmarks, the settings are is not saved – why is this? Answer The settings you are trying to save are saved in the local machines registry …
FAQ Question I configure a new driver profile in Driver Setup and set it as active. When I do this, my other driver profile(s) disappear from the list so that I’m left with none. If I remember the name(s) of the other profile(s) and re-enter these as new profiles, then they again appear with all …
FAQ Question The first time you run an IGSS standard report you may get some security warnings from Microsoft Access warning you about unsafe code and asking if you trust programs digitally signed by 7-Technologies. Answer To avoid these warnings, you have to do the following: Make sure you have installed all Microsoft security updates …
Access security warning appears when running IGSS standard reports Read More »
FAQ Question I have uninstalled a previous version of IGSS on my computer and now my IGSS. Version 9 starts with the following error message: Accctrl9 “Could not open the selected database. The database may be wrong version or not an IGSS Configuration database.” Answer The error occurs because the dao360.dll file no longer is …
Accctrl9 error uninstalling earlier ver. of IGSS Read More »
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