FAQ Question I have renamed some of the areas in my IGSS configuration. After this change I’m not able to view reports and graphs based on .bcl data from the period prior to the change. Why? Answer When you rename areas in the configuration, the references to the objects created in the “old” areas are […]
Area renaming and BCL files Read More »
FAQ Question How do I dial out an alarm to a stationary telephone? Answer The setup proceedure to have WinPager dial alarms out to a stationary telephone are exactly the same as for fax. The WPMapi service is used and instead of a fax number, the stationary telephone’s number is keyed in. See FAQ number
Alarms to Stationary Phones Read More »
FAQ Question How can I monitor whether my back-up of historical data is functioning properly? Answer Historical data backup can be monitored by creating a digital object for this purpose. The function uses the IGSS COM interface to signal the following values to the object: value 0: Backup function is IDLE value 1: Backup function
Alarm on failure of historical data backup Read More »
FAQ Question My smartphone stopped receiving alarm notification from IGSS Mobile. It used to work. How can I fix this? Answer If your IGSS Mobile Server is not behind a firewall this problem is most likely caused by the device registration for notifications expired or the phone changed its device ID after a system update.
Alarm Notifications from IGSS Mobile stopped working Read More »
FAQ Question What to do if an object goes in and out of alarm, repeatedly, filling up the alarm log with numerous records for a specific alarm? Answer You might want to remove these entries from the alarm log. This can be done using the command line tool ALMremoveNum.exe – located in the GSS folder
Alarm log full of repeated alarm Read More »
FAQ Question I would like to change my External types EG to include BCD16 – Binary Code Decimal (16bit) and BCD23 Binary Code Decimal (32bit) but every time I set the checkmarks, the settings are is not saved – why is this? Answer The settings you are trying to save are saved in the local machines registry
Add External types in sysconfig Read More »
FAQ Question I configure a new driver profile in Driver Setup and set it as active. When I do this, my other driver profile(s) disappear from the list so that I’m left with none. If I remember the name(s) of the other profile(s) and re-enter these as new profiles, then they again appear with all
Active profile only visible profile in list Read More »
FAQ Question The first time you run an IGSS standard report you may get some security warnings from Microsoft Access warning you about unsafe code and asking if you trust programs digitally signed by 7-Technologies. Answer To avoid these warnings, you have to do the following: Make sure you have installed all Microsoft security updates
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FAQ Question I have uninstalled a previous version of IGSS on my computer and now my IGSS. Version 9 starts with the following error message: Accctrl9 “Could not open the selected database. The database may be wrong version or not an IGSS Configuration database.” Answer The error occurs because the dao360.dll file no longer is
Accctrl9 error uninstalling earlier ver. of IGSS Read More »
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