FAQ

FAQ Question I have upgraded WinPager to the newest patch (4114) and my old settings are not converted or WinPager is very slow and does not function properly. What must I do to remedy this? Answer Please follow these steps: Did you install MSXML 4.0 ? If not, please install by double clicking msxml.msi found […]

FAQ Question I’ve cleared the check mark beside the menu item: “WinPager Active” in the “General” menu. Why does WinPager continue sending alarm messages? Answer When you deactivate WinPager, it stops checking for new alarms. However, the processing of alarms already fetched from the IGSS configuration which have not yet been delivered to all the

FAQ Question I have to set Winpager to active on my Distributed Driver station every time i start it, how do I make it active all the time. Answer Open the “configuration”.winpager.xml file in a text editor. Set ActiveSub to 0. Save the file.

FAQ Question When I try to install IGSS v4 update 2, I get the following error message from the Windows Installer: What has gone wrong? Answer The problem arises on PCs where permissions are not correctly set or where the settings for DCOM have been altered after the installation of the Windows Installer 2.x. The

FAQ Question When running the IGSS installation, the error that the Windows Installer 3.1 is missing occurs and the installation aborts. Answer The Windows Installer 3.1 is not included on the CD, but can be downloaded via Windows Update or from Microsoft’s website. Download details: Windows Installer 3.1 Redistributable

FAQ Question Which alarm numbers are in use in my IGSS project? I have alarms numbers from 0 to 2000. Answer Follow these steps if you want to find out which alarm numbers are actually used in a given project. Make sure that IGSS is started and running; if not, start IGSS in IGSS Master’s Home tab.  Ensure

FAQ Question In my IGSS configuration I’m using VBA code for different purposes. Sometimes when I start either the Definition or Supervise programs, I get VBA-related error messages. Why? Answer Unfortunately IGSS has had some problems executing the VBA code in some configurations. This caused the VBA code to malfunction leading to VBA-related error messages.

FAQ Question When I start my IGSS on a thin client I get a VBA memory error. How do I avoid this? Answer This error occurs only for IGSS thin clients. The VBA application in IGSS uses the same memory area for all clients, and when the second, third, fourth and so on client logs

FAQ Question When I start my IGSS system up to do online control and monitoring on a Windows Vista PC, I get an error message telling me that VBA code failed to load. (See the illustration below.) Is there a solution for this? Answer Yes, there is. Find the Command Prompt program from the Windows application button,

FAQ Question I’m in the IGSS Definition program and from the menu I choose Tools and then Macros. But both the resultant sub-menus “Macros” and “Visual Basic Editor” are greyed out. How can I make them active? Answer These sub-menus have been disabled. There are typically 3 situations where VBA becomes disabled. To re-enable investigate