FAQ Question When running the IGSS installation, the error that the Windows Installer 3.1 is missing occurs and the installation aborts. Answer The Windows Installer 3.1 is not included on the CD, but can be downloaded via Windows Update or from Microsoft’s website. Download details: Windows Installer 3.1 Redistributable
FAQ Question Which alarm numbers are in use in my IGSS project? I have alarms numbers from 0 to 2000. Answer Follow these steps if you want to find out which alarm numbers are actually used in a given project. Make sure that IGSS is started and running; if not, start IGSS in IGSS Master’s Home tab. Ensure …
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FAQ Question In my IGSS configuration I’m using VBA code for different purposes. Sometimes when I start either the Definition or Supervise programs, I get VBA-related error messages. Why? Answer Unfortunately IGSS has had some problems executing the VBA code in some configurations. This caused the VBA code to malfunction leading to VBA-related error messages. …
FAQ Question When I start my IGSS on a thin client I get a VBA memory error. How do I avoid this? Answer This error occurs only for IGSS thin clients. The VBA application in IGSS uses the same memory area for all clients, and when the second, third, fourth and so on client logs …
FAQ Question When I start my IGSS system up to do online control and monitoring on a Windows Vista PC, I get an error message telling me that VBA code failed to load. (See the illustration below.) Is there a solution for this? Answer Yes, there is. Find the Command Prompt program from the Windows application button, …
FAQ Question I’m in the IGSS Definition program and from the menu I choose Tools and then Macros. But both the resultant sub-menus “Macros” and “Visual Basic Editor” are greyed out. How can I make them active? Answer These sub-menus have been disabled. There are typically 3 situations where VBA becomes disabled. To re-enable investigate …
FAQ Question I have enabled the “Show alarm on service communication error” option. Why do I get “Error 8004000a on getItem(WinPager)” in the WinPager window, but no alarm in the alarm list? Answer The “Show alarm on service communication error” function in WinPager now ensures that unmanned plants are not ignored in the event of …
FAQ Question How do I deploy password security and object protection with IGSS User Administration? Answer There are many possibilities for deploying User Administration in an IGSS configuration. An overview of various scenarios are described in the User Administration Help file, which is activated from the User Administration module or from the “All Help Files” …
FAQ Question I’ve used the “Save As” command to save my configuration in another folder, but when I try to open it in Definition, I get a message related to my symbol file. Why? Answer Explanation When you use the “Save As” command in Definition, only the core configuration files are copied to the new …
FAQ Question Can I use any symbol libraries other than the built-in IGSS symbol file, Symbols.v12? Answer Many of our competitors use the symbol library called Symbol Factory. It contains a number of drawings well-suited for automation systems. The drawings can be exported to *.bmp or *.wmf format (*.wmf is recommended for IGSS32). Once converted, …
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