FAQ

FAQ Question I have enabled the “Show alarm on service communication error” option. Why do I get “Error 8004000a on getItem(WinPager)” in the WinPager window, but no alarm in the alarm list? Answer The “Show alarm on service communication error” function in WinPager now ensures that unmanned plants are not ignored in the event of […]

FAQ Question How do I deploy password security and object protection with IGSS User Administration? Answer There are many possibilities for deploying User Administration in an IGSS configuration. An overview of various scenarios are described in the User Administration Help file, which is activated from the User Administration module or from the “All Help Files”

FAQ Question I’ve used the “Save As” command to save my configuration in another folder, but when I try to open it in Definition, I get a message related to my symbol file. Why? Answer Explanation When you use the “Save As” command in Definition, only the core configuration files are copied to the new

FAQ Question Can I use any symbol libraries other than the built-in IGSS symbol file, Symbols.v12? Answer Many of our competitors use the symbol library called Symbol Factory. It contains a number of drawings well-suited for automation systems. The drawings can be exported to *.bmp or *.wmf format (*.wmf is recommended for IGSS32). Once converted,

FAQ Question I’ve installed SP 6 for WinNT 4 and now I’m having problems with connecting my remote operator stations. How can I solve the problem? Answer If SP 6 has been installed on the WinNT 4 PC being used as the IGSS server, then the way in which the server handles its remote access

FAQ Question How do I deploy password security and object protection in IGSS32’s User Administration? Answer There are many possibilities for deploying User Administration in an IGSS32 configuration. An overview of various scenarios are contained in the following documents. For English you should download the document  igssuser.doc  and for German igssuser_deu.doc. Each document contains 10 examples, which

FAQ Question I need to make changes to a running configuration in a runtime system. I’m using my service hardlock and I’m able to start the Definition program and make the changes by switching to the “Single user” station type. But as soon as switch back to the “Operator station” type, my changes are overwritten

FAQ Question I can’t open the IGSS ODBC database using Access 2003 or newer. Neither can I run a snapshot report after installing Access Runtime 2003. When I try, I get the following error message: How do I solve the problem? Answer This either means that your ODBC server is not running. or The Norton AntiVirus plug-in for Microsoft Office scans

FAQ Question When I try to acknowledge an alarm remotely through WinPager, the phone line is often busy and I am unable to send my acknowledgment. Why? Answer When WinPager fetches a new alarm from the IGSS configuration, it will by all means deliver the alarm as fast as possible to all the required operators

FAQ Question Why are the symbols transparent on the process diagrams when my configuration is running? Answer Symbol masks can be shown transparently. This means that the background colour becomes visible through the symbol. Transparent is the default setting and this affects the visual appearance of the process diagram, which may confuse operators used to