FAQ

FAQ Question I’ve successfully installed a thin client solution with IGSS. However, when I start my IGSS configuration up, I get an error message telling me that the VBA code in the configuration failed to load. How can I remedy this problem? Answer To remedy the problem, you must modify two branches in the registry […]

FAQ Question The MS-SQL server does not answer when I setup an ODBC connection from another machine. What can I do? Answer There can be many reasons you cannot connect to your MS-SQL server, but generally there are two main reasons: A local firewall blocks connections The utilized communications port is disabled Before you start

FAQ Question I’ve created a report format and want to include a table object. But I can’t its name in the object list, even though I’ve clicked the Update Hist. Data button as described in the help system. Why? Answer When you click the Update Hist. Data button, it fetches data from both the configuration and the

FAQ Question A few minutes after starting up my IGSS system by pressing the IGSS Starter icon, I suddenly receive the following System Alarm: But my disk is not full. What’s the cause of the alarm? Answer To remove the popup Alarm box acknowledge the Alarm.   The System Alarm can also be triggered if there is no access

FAQ Question IGSS version 9.0 and 10 supports both 32-bit office versions of Microsoft Office (Office 2007 and Office 2010) for creating and editing reports in IGSS. IGSS V10 supports Office 2013 See below. IGSS Version 9.0 does not support earlier versions of Microsoft office (for example Office 2003) or the 64-bit office versions. If

FAQ Question I get the error “Failed to compile the Managed Object Format” when the IGSS installer reaches the SQL server installation. Answer This turns out to be related to a corrupt WMI repository – and the fix is quite easy. Run the following commands in the C:Windowssystem32 folder. C:Windowssystem32>winmgmt /verifyrepositoryWMI repository is INCONSISTENT C:Windowssystem32>winmgmt

FAQ Question I Can’t find Sql server express in the installation files for my IGSS Version 9? Answer We have decided to decrease the size of the installation files, but the SQL server express is free ware and can be downloaded here: http://www.microsoft.com/sqlserver/en/us/editions/express.aspx

FAQ Question Why can’t I send SMS messages from my GSM modem (Siemens M20, MC35 or TC35)? Answer The cause is most likely a defective GSM modem. Therefore, we want to do two tests to confirm this. The first test is to test the quality of the SIM card to determine whether it’s defective or

FAQ Question  Why is my IGSS operator station slow to react when I right-click on an object? It takes a long time before the object menu opens. When I right-click the same object on the IGSS server, the object menu opens immediately. Answer The Maintenance Module has probably not been disabled for the operator station.

FAQ Question I’m using OPC clients connected to the IGSS OPC server and I see that the clients don’t seem to be updating very quickly. What can I do to improve performance? Answer To achieve the shortest update delay, you must carefully consider how you group the OPC Items being used. The shortest delay occurs