FAQ

FAQ Question In certain cases, data reductions are producing “wild” and unrealistic values in the periodical reports. This can be very annoying when trying to compare reports and calculate statistics. How can I prevent these wild values?  Answer The wild, unrealistic values can occur in three different situations: You have lost you ELV file or […]

FAQ Question After I log on to the IGSS Portal in my web browser, I’m missing the header bitmap and some of the buttons in the menus underneath. What has gone wrong with my installation? Answer You have probably installed Windows updates somewhere along the line, either before or at some time after you installed

FAQ Question I’ve done a successful installation of the IGSS software and the IGSS Portal software on my IGSS server PC. Everything functions perfectly except access to the process I want to control via the Portal. Every time I try to get to the process via the Portal, I get the error message ‘Server Application

FAQ Question When I activate the settings in the Windows registry (HKEY_LOCAL_MACHINESOFTWARE7-TechnologiesIGSS32V6.00.00IgssPortalAlwaysUseServerLanguage 1 to have the Portal use the same language as the primary language chosen in the System Configuration module on the Supervise & Language tab, I don’t get the Portal displayed in Polish, which is the language I chose. Instead I get the “Page not

FAQ Question I’m using the General Comli 31 protocol driver, which has the short name 7TCML with ID 13. The utility 7TDRV.EXE generates a general protection fault during communication with a node configured to contain historical data. How can this be corrected? Answer The error occurs because of background noise on the modem connection, which

FAQ Question When I open the Periodical Reports program, the Overview report comes up. I’m not able to choose a Detail report. How can I solve this problem? Answer The problem is corrected in Update 3 (or higher). Update and the problem should then be resolved.

FAQ Question I need to generate periodical reports as HTML files automatically from Job Scheduler. I use the -h parameter as command line parameter in the Job Scheduler program but the file I create one day gets overwritten the next day because I can’t seem to set up Job Scheduler with command line parameters to

FAQ Question When I connect to a remote IGSS station using pcAnywhere, I get the following error message when logging off: “Erroneous program alm.exe, version 5.1.0.xxxx, erroneous module comctl32.dll, version 6.0.2900.2180, erroneous address 0x00045b88” What causes the error ? Answer We don’t know exactly what causes the problem. However, two things can be done to

FAQ Question How can I Optimize LOG file memory allocation in IGSS? Answer In GSST log file  ERROR C1010323 GENERAL -1 4996 4888 .logfile.cpp (152) Allocation of memory failed, memory size requested 67108864, rc = Not enough storage is available to process this command. (0008) Click on the following link To FIX the ERROR; “Optimizing

FAQ Question When trying to register the IGSS OPC server from the server configuration tool you get the error that opcproxy.dll cannnot be found.  Answer This problem occurs because the OPC Core Components are not installed on your PC. You can either download and install the Core Components from the OPC foundations homepage or install