FAQ

FAQ Question After I have updated my IGSS program, I experience “problems” with the OPC data and I can see the OPC server is still running, even when I restart IGSS after the update, what should I do? Answer When the IGSS update process is initiated, all program elements of IGSS are usually shut down […]

FAQ Question I’ve been using OPC clients and servers with my IGSS installation on a Windows XP platform without any problems until now. However, after installing Service Pack 2, my OPC communication no longer functions properly. How do I solve this problem? Answer The Microsoft Windows XP Service Pack 2 has most likely been installed

FAQ Question I have been running IGSS32 v4.1 update 1 (build no. 2283) where I don’t want operator stations to be able to see the upload-download dialog box every time a change is made to the configuration. Preventing operator stations from uploading a configuration to the IGSS server was activated on the op station by

FAQ Question I’ve been working with my IGSS configuration without any problems. But now, every time I start up I get an error message telling me that something’s wrong with my ODBC server. How can I remedy this? Answer The probable reason is that the IGSS version 5 ODBC server software has somehow been removed.

FAQ Question My portal is running fine but when I try to output a report, nothing happens. Answer Make sure you have at least one printer installed on your portal server, othervise MS Access is not able to output to HTML.

FAQ Question Why are there no objects in the list when I click the “Select Objects” button in the Report Formats program? Answer The list of objects in the “Select Objects” dialogue is populated with object information retrieved from the active IGSS configuration. In order to populate the list, you must click either “Update Hist.

FAQ Question I have created a node status object to get communication alarms from this PLC in the Alarm List. I get an alarm and right-click it and select “Driver Error Help”, but I get the “Help topic does not exist” message. How can I get help in this situation? Answer If you get a

FAQ Question I’m using a button control to refer to a subpicture (diagram), but I don’t get any alarm indication on the button, how can I solve that? Answer In order to get the alarm indication on the button, you must place a Rectangular Field on top of the command button with a reference to

FAQ Question Is there any improvement to the Alarm log list? Answer The Alarm log list functionality has been improved when you update your IGSS application. Previously, if the alarm log list contained records greater than the maximum number of alarm logs, only the most recent (newest) 10,000 alarm logs were displayed in the Alarm

FAQ Question I cannot find the Modicon Modbus/TCP (ID number 64) driver in the list of drivers available in the System Configuration module in spite of the fact that this driver is among those supported by IGSS. What should I do to be able to use this driver? Answer Making this driver available for selection