FAQ

FAQ Question I’ve created a report format and want to include a table object. But I can’t its name in the object list, even though I’ve clicked the Update Hist. Data button as described in the help system. Why? Answer When you click the Update Hist. Data button, it fetches data from both the configuration and the […]

FAQ Question A few minutes after starting up my IGSS system by pressing the IGSS Starter icon, I suddenly receive the following System Alarm: But my disk is not full. What’s the cause of the alarm? Answer To remove the popup Alarm box acknowledge the Alarm.   The System Alarm can also be triggered if there is no access

FAQ Question IGSS version 9.0 and 10 supports both 32-bit office versions of Microsoft Office (Office 2007 and Office 2010) for creating and editing reports in IGSS. IGSS V10 supports Office 2013 See below. IGSS Version 9.0 does not support earlier versions of Microsoft office (for example Office 2003) or the 64-bit office versions. If

FAQ Question I get the error “Failed to compile the Managed Object Format” when the IGSS installer reaches the SQL server installation. Answer This turns out to be related to a corrupt WMI repository – and the fix is quite easy. Run the following commands in the C:Windowssystem32 folder. C:Windowssystem32>winmgmt /verifyrepositoryWMI repository is INCONSISTENT C:Windowssystem32>winmgmt

FAQ Question I Can’t find Sql server express in the installation files for my IGSS Version 9? Answer We have decided to decrease the size of the installation files, but the SQL server express is free ware and can be downloaded here: http://www.microsoft.com/sqlserver/en/us/editions/express.aspx

FAQ Question Why can’t I send SMS messages from my GSM modem (Siemens M20, MC35 or TC35)? Answer The cause is most likely a defective GSM modem. Therefore, we want to do two tests to confirm this. The first test is to test the quality of the SIM card to determine whether it’s defective or

FAQ Question  Why is my IGSS operator station slow to react when I right-click on an object? It takes a long time before the object menu opens. When I right-click the same object on the IGSS server, the object menu opens immediately. Answer The Maintenance Module has probably not been disabled for the operator station.

FAQ Question I’m using OPC clients connected to the IGSS OPC server and I see that the clients don’t seem to be updating very quickly. What can I do to improve performance? Answer To achieve the shortest update delay, you must carefully consider how you group the OPC Items being used. The shortest delay occurs

FAQ Question Why does my Sinec H1 connection fail with error code 1202 after updating from IGSS version 8.x to IGSS32 v3 Answer After updating from IGSS version 8.x to IGSS32 v3, one or more of the Simatic S5 PLCs connected to the SINEC H1 network will no longer connect to the IGSS32 server. An

FAQ Question I’m having problems with my Siemens TC35i GSM modem. I couldn’t find this modem under the WinPager menu Service Providers – List of Services so I chose the one called Siemens M20/MC35/TC35 Terminal for dial out and the Dial-in (Siemens M20/MC35/TC35) instead. I use the same modem for both dial-in and dial-out. Alarms are dialed out to my cell