FAQ

FAQ Question I am missing HLVDD.dll, what can i do? Answer This problem relates to windows 7 (64 bit), Here is a step by step guide if you get a problem with missing HLVDD.dll in widows 7 (64bit) after installation of IGSS v8.0 This problem can relate to other windows 7 versions , but at the […]

FAQ Question I need to be able to print out graphs at regular intervals. What must I do to set this to run automatically? Answer Automatic printing can be accomplished either by using the Job Scheduler program or by using a DOS prompt. See the following.Detailed intructions for setting up automatic print out of graphs

FAQ Question I have an IGSS multi-user system running on a Terminal Server. Why can’t I generate a graph on more than one Thin Client at a time? Answer This problem occurs if the Thin Clients (and this can include the IGSS Server) share the same configuration folder on the Terminal Server. If this is

FAQ Question When I try to generate a graph, the “Graph Data Missing” dialogue appears. I click “Ignore All Messages” but then the graph disappears altogether. Why? Answer ExplanationWhen you generate a graph in the Supervise program, IGSS first investigates whether graph data is available for the whole graph period. If some of the graph

FAQ Question I’ve read that IGSS features a versatile ODBC interface, but how do I find out how to use it? Answer The IGSS ODBC interface is described in the Interface Help file. The help file contains documentation of all the data and programming interfaces supported by IGSS. To find the ODBC documentation, do the

FAQ Question When genhdm.exe runs to update the genhdm.mdb database, the program suddenly crashes and no error message is seen. How do I resolve the problem? Answer The reason for the crash is that the option called External SQL Database on the Files tab of the IGSS Setup module has been enabled but there is, in fact, no external SQL database

FAQ Question I need pass through a Firewall in order to access my IGSS system. What ports do I need to open? Answer Correct, to increase the security use a firewall that only allow access to IGSS by the required open user ports: 12397 to 12402. When you need to access specific IGSS program elements,

FAQ Question I can’t access the fields and drop down arrows in the Edit Mapping tab of the Object Properties form suddenly. The values are displayed, but the fields are cut off by the right hand group border of the form. What is wrong? I am running IGSS on a Windows 7 machine. Answer An

FAQ Question How do I use a fax modem with WinPager? (Note: To see the procedure for setting up MS Outlook to send faxes, click here). Answer Follow these steps to install the modem and set up WinPager. Connect the modem to your PC. Start the PC and in Windows XP go into the Control Panel–Add

FAQ Question How do I use a fax with WinPager? Answer Follow these steps to install the modem and set up WinPager. Connect the modem to your PC. Start the PC and in Windows XP go into the Control Panel–Add or Remove Programs–Add/Remove Windows Components and select FAX Services. In Windows 2000, FAX Services are