FAQ

FAQ Question I can’t seem to generate any data for the “Previous value” reduction type. What is the cause of this? Answer An error occured when compiling the ERW program to version 3, update 5 (build 2107). This problem is rectified in the patch below, which must be downloaded and copied to the [IGSS installation]ERW […]

FAQ Question I’ve experienced a problem when generating an ERW report. The report generation starts up and then it seems to freeze up and I’m left without any finished report. What’s the remedy? Answer There have been minor flaws in the ERW module which have been corrected in the patch below. In addition, the following

FAQ Question When I click the button “Load Config. Objects” or “Bind worksheet field(s)”, I get an error from MS Access. Why? Answer ERW version 16 triggered an error under the following conditions: In the dialogue named “Object selection”, clicking the button “Load Config. Objects” results in an MS Access error message. In the dialogue

FAQ Question I try to start ERW up from an operator station in an IGSS multi-user system. It begins to load its program modules and suddenly it halts and the following message comes up on the screen. How do I resolve this? Answer Because the problem is in the Microsoft XP Office environment, the solution

FAQ Question I’m unable to preview, print, export to Excel or export to HTML when I want to generate an ERW report. I’m working on an Office XP platform and I get the following error message: What must I do to remedy this? Answer Because the problem is in the Microsoft XP Office environment, the

FAQ Question I get the error “Error initializing VBA (hr= 80040562)” when trying to start Definition. Answer This error occurs because the dc.exe module is not registrered correctly in Windows Vista when installing IGSS. You can register dc.exe correctly by following this procedure. Log into Windows Vista as an administrator. Open a command prompt. Enter

FAQ Question When I launch an IGSS help file, it shows “The page cannot be displayed” message in the right-hand pane of the HTML Help viewer. Why do I get this message? Answer The HTML Help (CHM file) viewer component is not properly registered on your PC The system file [Windows]system32hhctrl.ocx may get missing, corrupted,

FAQ Question Previously I would enter the SMS center access phone number as part of the settings for the service provider. I can no longer see the field in the settings dialog box. How do I set the phone number? Answer The field for entering the SMS center access phone number has been removed from

FAQ Question I’ve run the conversion utility C2to3.EXE to convert my version 2 configuration to version 3. But now I’m missing my engineering units, for instance m3, and value/state text for some of my objects has been displaced on my process visualisation diagram. How do I remedy this? Answer The problem is resolved in an

FAQ Question I have an antivirus software package installed, but some functionality has stopped working in IGSS, for instance, the generation of hour, day and month values. What could be the cause? Answer Read this even if you don’t feel you are in the risk group! So far we’ve seen a couple of examples in