FAQ

FAQ Question I’ve configured my drivers in Driver Setup, but when I launch IGSS Starter the drivers are listed as “Not Loaded”. How do I solve this problem of missing drivers? Answer There are two typical reasons why the drivers do not load. Investigate each of the following: A. The station names are not identical […]

FAQ Question Why do I lose all or some of my Driver Setup settings for my configuration after installing update 2 (build 1058)? The problem occurs in two situations: I created a new configuration either in the original release of v3 or in v3 update01.Immediately after the original release of version 3, I converted my

FAQ Question I have objects on underlying diagrams and these diagrams are referenced from buttons on the overview diagram. I need to display some of the alarms originating from objects on underlying diagrams on the overview diagram and I need to hide some of these alarms. Can I do this in some way? Answer Yes,

FAQ Question In IGSS Setup on the Printers tab under Alarm, I chose Direct for the printer. But when I see the print out, it doesn’t follow the format settings I chose in the Alarm module in Supervise. How do I remedy the problem? Answer Changing column order, width and captions in the Alarm module

FAQ Question Why do I get different colours in the floating alarm icon and the system tray alarm icon? Answer Explanation The icon shown in the system tray is by Windows limited to 16 colours. The big floating alarm icon is only limited by the maximum number of colours available on the current display setup.

FAQ Question Why doesn’t my dial-up driver receive incoming alarms from remote PLCs? Answer The dial-up drivers in IGSS can be configured to receive incoming alarm calls from remote PLCs. When you use this function on a PC where Remote Access Services (RAS) have been set up, you have to verify a Windows setting. Under

FAQ Question I’ve just created a new diagram, but the diagram name does not appear in the Diagram menu. Why ? Answer ProblemWhen you create a diagram, you must enable the “Name to menu” option to display the name in the Diagram menu. SolutionUse the “Open by Name” item in the Edit menu to find

FAQ Question In the Alarm List I have seen one of the general driver alarms, for example “Receive timeout”, but I cannot find the description of the error code shown in the Worst Value field. Where do I find descriptions of the general driver error codes? Answer IGSS comes with a set of predefined system

FAQ Question After boot/reboot of my IGSS Server, IGSS cannot start the Siemens S7 Protocol Driver (ID 8). How do I correct this problem? Answer When the Siemens S7 Protocol Driver for IGSS is started up, it connects to the SIMATIC software. This initial connection may take some time. We recommend that you delay the

FAQ Question I have experienced that the Data Collector (DC.exe) uses a large amount of memory. Answer The Data Collector will reserve larger amounts of working memory when receiving many data changes, especially changes that must be inserted into historical data (i.e. the data contains time-stamps backwards in time) If your IGSS configuration permits updating