Direct alarm print does not follow format settings

FAQ Question
In IGSS Setup on the Printers tab under Alarm, I chose Direct for the printer. But when I see the print out, it doesn’t follow the format settings I chose in the Alarm module in Supervise. How do I remedy the problem?

Changing column order, width and captions in the Alarm module and saving them for direct alarm printout using the menu item Save Format for Alarm Printer does not change the actual print format. The problem is solved by downloading and installing the attached system update.

Be aware that the column width of the alarm print does not follow the actual column width seen in the alarm list but is determined by the number of characters in the caption text. To make a column wider, pad the caption text with spaces after the text.