FAQ

FAQ Question I noticed that my IGSS Data Collector (DC.exe) is consuming a large amount of CPU usage. I want to reduce the performance impact of the Data Collector on my system. How do I do it? Answer You can’t simply adjust the CPU usage of your Data Collector, but you can try to remove […]

FAQ Question Why is the Database Grid Setup Wizard in Definition and the LOG data to SQL Setup Wizard in System Configuration always in Danish under Windows 2000 ? What can I do to get the English version or another language in the setup wizard? Answer When IGSS v6 is installed, a Microsoft component called

FAQ Question Sometimes I would like enlarge the font size in the IGSS help system, but can I do that? Answer Yes, the IGSS help system is delivered in the standard WinHelp format. This format features a right-click menu that allows you to do the following: Annotate Attach your own comments to a Help file.

FAQ Question How do I convert my old settings from v5.0 to v5.1 in WinPager? Answer In IGSS v5.0 and earlier versions, the WinPager configuration was placed in the Windows Registry. In IGSS v5.1 the configuration is placed a file called CONFIGURATIONNAME.winpager.xml where CONFIGURATIONNAME is your active configuration. The file is placed in the configuration

FAQ Question How do I convert my IGSS32 v2 configuration to the IGSS32 v3 format? Answer The entire conversion procedure is described in the attached Word document, which provides a step-by-step guide.

FAQ Question What must I do to convert configurations older than version 8.x to the IGSS32 v3 format? Answer Detailed instructions for converting are found in the on-line help file called “Global Help”. Go to the Start button on the Windows desktop, click on Programs, then IGSS32 3.0 and find and open Global Help. Click

FAQ Question Recently IGSS Update continually reports that I need to update two files called DanDEF.dll and Poldef.dll even though I’ve already updated them. Answer There is an error in the Microsoft .NET software and this directs the IGSS Update utility to incorrectly search for and find the correct files. The DanDEF.dll and the Poldef.dll

FAQ Question Who will see this problem:This problem applies only to IGSS installations using MSDE or a full SQL Server 2000 for report data storage. Symptoms:Your report generation has been working correctly on your operator stations. Suddenly, you cannot establish a connection to your report data. When you analyze the error messages, you will find

FAQ Question How do I configure the Comli driver to handle alarm call-ins from the MJK Data Transmitter 795? Answer When an alarm situation arises in the MJK Data Transmitter, it will attempt to call the IGSS32 PC via modem. When the incoming call has been picked up by the PC, IGSS32 should be able

FAQ Question How do I know which modem to choose if I need dial-in functionality? Answer The dial-in functionality in Winpager requires a voice modem, which is capable of performing dial-in. Almost all the modems on the market today only handle data and fax. This is fine if you only need to dial out alarms