FAQ

FAQ Question I’ve configured my system to automatically print alarms as they occur. In the Alarm program I’ve chosen the columns to be included in the alarm printout and subsequently I chose “Save Format for Alarm Printer”, but then IGSS freezes. What happened? Answer Explanation Under some circumstances, the Alarm program does not write the […]

FAQ Question When I install a new printer and set it as the default printer under Windows, IGSS cannot find it. What’s wrong with my system? Answer For some printers, we’ve seen a problem when a new printer is installed and set as the default printer. When you try to print, IGSS cannot find the

FAQ Question When generating an IGSS report (Snapshot, Periodical or Alarm Statistics), I get the message “Failed to render the report. Make sure you have a printer defined in your system, and sufficient memory and disk space”. This happens both when I’m trying to print or preview the report. Answer The message is misleading. The

FAQ Question When I start my IGSS configuration or application, I get an error message informing me that my driver won’t start. What should I do? Answer You should begin by trying to activate the PLC driver in question manually. Carry out the following steps: Shut down all IGSS applications and utilities that might be running.

FAQ Question If the Alarm printer is sticky and will not let go of my old printer, what should i do? Answer You will need to delete the keys below ”registry HKEY_CURRENT_USERSOFTWARESchneider ElectricIGSS32V12.00.00alarm32_HKLMPrinter name HKEY_CURRENT_USERSOFTWARESchneider ElectricIGSS32V12.00.00alarm32_HKLMPrinterDevMode

FAQ Question When installing IGSS 7.0, the installation may be interrupted and not completed successfully. If you get the error message below from the installation wizard, you may have run into a problem related to DCOM. In that case, you will get error 1603 in the IGSS installation log file, INSTALL.LOG. The file is located

FAQ Question How can I save Winpager settings on my Windows 7 machine? Presently, the settings are not saved correctly. Answer You need to install the newest version of MSXML or at least 4.0 on your machine. MSXML is a collection of support functions that combine XML with programming languages such as Javascript, VBScript,  HTML,

FAQ Question I’ve installed my IGSS. But when I start the IGSS software, I get a warning message: ” This application has failed to start because HLVDD.dll was not found. Re-installing the application may fix this problem.” I’ve tried re-installing, but this doesn’t help. I am running Windows XP. How do I solve this problem?

FAQ Question I don’t want the plant operator to see all the tabs in the objects properties interface. What can i do? Answer You can do this by setting the following parameter in the Registry: HKEY_CURRENT_USERSoftware7-TechnologiesIGSS32V8.00.00DefRun32_HKLMShowOnlyTypeSpecPages If you set this parameter to 1, the object property interface will have a reduced number of tabs, only showing

FAQ Question When I click the Help button in a dialog box, my help system (Winhlp32.exe) crashes. What can I do to solve this problem? Answer Explanation The IGSS help system uses different window types to display different kinds of information. One of the window types is the so-called WinHelp secondary window. The IGSS help