FAQ

FAQ Question Why do I get a checksum error when downloading updates via IGSS Update? Answer The checksum error is most likely caused by a running antivirus program. Disable the antivirus program entirely or disable checking of the [IGSS InstallPath]gssupdates folder. Some antivirus programs are known to prevent certain operations in IGSS. Refer to FAQ #43 […]

FAQ Question When I try to run the IGSS Update program to update my IGSS software from the web, I get an errror message about a program not being able to be initialized. How do I solve the problem? Answer Be advised that the error message seen is a type of system error message generated

FAQ Question When I start my IGSS system and try to start the Definitions module, I get an error message telling me that I have started Def.exe in af different folder from where it is started. Is there a solution for this? Answer Yes, there is. Find the Command Prompt program from the Windows application button, right

FAQ Question When I try to log into my IGSS Portal I get the message: Server error:Could not connect to the IGSS Portal-servervalidateUser: The format of the file ‘Interop.IGSSonline’ is invalid. How do I solve this problem? Answer This error occurs because the file Interop.IGSSonline.dll are used in two scenarios.  When fetching data to Excel using the

FAQ Question I have 3 screens and I would like my IGSS to always start and run on screen 2 and extend to screen 3 but every time I start my IGSS, it opens on screen 1 and extends to screen 2 and 3. How do I do this? Answer IGSS is set by default

FAQ Question I am running IGSS on 64 bit OS and I am trying to access the HDM database from my SQL server but I get no data and errors in IGSS event log. What is the issue? Answer You must use the ODBCad32.exe driver found in C:WindowsSysWOW64. If you use the default ODBC driver

FAQ Question I’ve made my own ActiveX control in VB 6.0. How do I get IGSS object values into my control and vice versa? Answer In the following example, we use a property called “MyProperty” in the ActiveX control we’ve just programmed. (To download a simple VB 6.0 sample, click here.) From an IGSS object to

FAQ Question Why do I not see the IGSS screen when I log on to my server using the Windows Remote Desktop Connection Program? Answer In Vista SP1, XP SP3, and Windows Server 2008, the Remote Desktop Connection (RDC) Program has been updated to version 6.1 (6.0.6001) and one of the changes is that the

FAQ Question IGSS Master cannot see AD user groups in User Administration, What do I do? Answer Windows domain users and IGSS Step 1. Run IGSS update. Step 2. Install Windows funktionen “SMB 1.0/CIFS File Sharing Support”. Step 3 Computer Browser Service Most run on machine and AD Step 4 Does User have browse Domain

FAQ Question Version 9.0 o2007pia is failing to install. When I install IGSS, the installation stops and fails when installing Microsoft Office PIAs and I get an error message: “ IGSS32 Setup has failed. If the problem persists, please contact Product Support.” What do I do? Answer The IGSS installation has encountered an error installing