FAQ

FAQ Question When installing IGSS version 8.0, you get the error message below. Answer This error means that the IGSS installer wasn’t able to put the InstallShield 8 engine in the C:Program FilesCommon FilesInstallShieldDriver8 folder. The common reason for this is that you have the InstallShield 1150 engine installed. This will override any attempt to […]

FAQ Question I have 100 identical pumps, how can I quickly create 100 identical diagrams for the pumps, doing it by hand will take a very long time. Answer See the training video lesson 14 at Training to see how to use the Group Object (import/export) to create Reusable diagrams which can contain many identical

FAQ Question I am running Windows XP Service Pack 2. When I activate a program from the User Programs menu, nothing happens. I get no error messages. I have verified that the path to the program is correct. Why doesn’t the program appear? Answer The problem may be caused by an antivirus program running in

FAQ Question How do I interpret the IGSS version numbers I see when I right click on an IGSS program or utility and then go into the Version tab on the right click menu? Answer IGSS version naming occurs as a whole number followed by three decimal points. The first two decimals are not presently

FAQ Question Why is IGSS version 9 trying to load my version 8 configuration? Answer If you have IGSS version 8 installed on your pc, and install a version 9 on the same pc, all version 8 registry settings will be copied to the version 9 registry in order to keep your personal settings. This

FAQ Question Can IGSS V9 and V10 run on Windows 8.1 and Server 2012 R2? Answer IGSS9 -10 is able to run on Window 8.1 and 2012 R2 but not out of the box. You need to do 3 things: (maybe only the first) Download new hardlock installation file haspdinst_IGSS.zip unzip the file and run it in

FAQ Question When I run the update program for IGSS version 8.0, the update program stops functioning and closes, how can i solve this? Answer One of the reasons for the update program’s failure could be insufficient access rights to the DMYREP.MDB file. To find out if you have insufficient access rights to the DMYREP.MDB

FAQ Question At the customer site where the IGSS system is used, there is no access to the Internet. How can I ensure that the site gets updated even when there’s no Internet access there? Answer The IGSS Update module should be activated at the home office before visiting the customer site. Every time the

FAQ Question When I activate the new IGSS v.5.1 IGSS Update it fails with an error: “Server address not found in configuration”. What must I do to remedy this? Answer The server address is not correctly created during the installation of IGSS Update software. Please do the following: Download the zip file found on this

FAQ Question I’ve tried to update my IGSS software by using the IGSS Update utility present in the IGSS software package, which automatically connects to the 7-Technologies server via the Internet and downloads the latest IGSS program updates. Every time I try to run the update, however, it suddenly terminates without warning. How can I