FAQ

FAQ Question I can’t seem to print using my Microsoft Terminal Server (Thin Client) solution with IGSS. I’m not able to print screen shots nor graphs from my IGSS application. I’m using Microsoft Windows 2000 Professional with SP3. Is there a solution to this problem? Answer The problem lies in the Microsoft Windows 2000 SP3 […]

FAQ Question Why can’t I edit certain objects in IGSS WAP Services (IWS) Object List? Answer Due to a bug in IWS you can’t edit digital objects without states or analog objects without set points. If one of these is selected, most cellular phones will show “server error” in the display. The immediate solution is

FAQ Question Why can’t I view historical data in Object Historian or the embedded graph if I use the IGSS bcl files as source? I have recently upgraded my IGSS configuration from version 2 to version 4 and every time I try to use the two above mentioned functions the result I get is nonsense.

FAQ Question I’ve performed a back-up of the files generated by IGSS while my configuration is running, which I must preserve for future operations documentation of my plant. Now I want to alter my configuration, for instance by adding more pumping stations. What must I do to insure data integrity? Answer If you wish to

FAQ Question When I click on the IGSS Update icon, I get the following message and the update utility stops. What is the solution to this problem? Answer To correct the error, you must follow these steps: Find the installation path to where the IGSS software was installed on the PC and enter the sub-folder

FAQ Question I’d like to start another program when the operator starts the configuration. How do I do that? Answer Follow this procedure: Under the configuration folder, create a subfolder named “Startup”. In the “Startup” folder, create shortcuts to the programs you want to launch when the operator starts the configuration. EXAMPLE: You may want

FAQ Question I would like to automatically send a periodical report as an e-mail every day. I’m using a dial-up connection, so IGSS must automatically dial up my ISP, send the report, and finally disconnect from my ISP. How do I set this up? Answer The entire setup procedure is described in the .pdf file

FAQ Question How do I auto generated objects for my project Answer The IGSS Autogeneration Tool utilizes an Excel workbook to create objects in an IGSS template project. This is done by creating object templates in the IGSS project and creating entries for the required objects in the Excel workbook. The tool will then create

FAQ Question I have installed MS-SQL on my IGSS server and set up Audit Trail to log all transactions in IGSS but I can see transactions made from the operator machines are not logged in the Audit Trail. What should i do Answer ou have probably only installed the Microsoft SQL server program on your

FAQ Question I have renamed some of the areas in my IGSS configuration. After this change I’m not able to view reports and graphs based on .bcl data from the period prior to the change. Why? Answer When you rename areas in the configuration, the references to the objects created in the “old” areas are