Avoiding “Object reference not set…” messages

FAQ Question

When I click on the IGSS Update icon, I get the following message and the update utility stops.

What is the solution to this problem?


To correct the error, you must follow these steps:

Find the installation path to where the IGSS software was installed on the PC and enter the sub-folder called …/gss/config

Delete the file found here called igssupdateconfig.xml

Click the IGSSUpdate icon to initiate a new update and you’ll be given a new igssupdateconfig.xml file, which should solve the problem.