Support

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Supported versions

Schneider Electric offers direct support for the present version of IGSS and the version before that.
Presently, the following versions are supported:

  • IGSS version 11.0
  • IGSS version 10.0
  • IGSS version 9.0
See the page: The IGSS Support and Update Agreement for more information.

There are several ways for you to find answers to your questions about IGSS and you can request technical support while using IGSS. To quickly help you, please follow the guidelines below.

Before you contact us

A number of support services are available when you need detailed technical information about IGSS.

FAQ image

FAQ

View replies to some of the frequent questions about IGSS.

Online Help Mouse icon

Help and Manuals

IGSS from A to Z. Use this section to read and search in the documentation.

Training Videos

Training Videos

View our videos to get familiar with the many powerful functionalities in IGSS.

Forums

Forums

Find existing answers to your questions, ask a question or start a new topic.

When you contact us

When you contact us, we need the following information from you:

  • Your product serial number (choose About in the Help menu in IGSS)
  • The IGSS version number and the type of computer hardware you are using
  • The PC operating system and the exact wording of error messages
  • What you were doing when the problem occurred and how you tried to solve the problem

Phone and e-mail support

You can reach Technical Support as follows:

E-mail: DK-IGSS-support@schneider-electric.com
Phone: +45 45 900 776

Our Technical Support representatives are available from 9:00 to 16:00 Monday through Thursday and 9:00 to 15:00 on Fridays (Central European Time).

E-mails usually receive a response within one business day, although occasionally extraordinary conditions may necessitate a longer response time.

Online Support

Gain access to our online support service through TeamViewer's QuickSupport application.

Please follow the below steps:

  • Call up the IGSS support team: +45 45 900 776 Monday through Thursday from 9:00 to 16:00 and 9:00 to 15:00 on Fridays (Central European Time).
  • When advised to, click the "Download TeamViewer" button below.
  • Click "Save file".
  • Our support representative will provide the further instructions.
Teamviewer

Download QuickSupport

Som zip filer:

TeamViewer Setup.zip

TeamViewerQS.zip