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Avoiding "Object reference not set..." messages

Question

When I click on the IGSS Update icon, I get the following message and the update utility stops.

Avoiding "Object reference not set..." messages

What is the solution to this problem?

Answer

To correct the error, you must follow these steps:

  1. Find the installation path to where the IGSS software was installed on the PC and enter the sub-folder called .../gss/config
  2. Delete the file found here called igssupdateconfig.xml
  3. Click the IGSSUpdate icon to initiate a new update and you'll be given a new igssupdateconfig.xml file, which should solve the problem.