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Genhdm.exe Crash

Question

When genhdm.exe runs to update the genhdm.mdb database, the program suddenly crashes and no error message is seen. How do I resolve the problem?

Answer

The reason for the crash is that the option called External SQL Database on the Files tab of the IGSS Setup module has been enabled but there is, in fact, no external SQL database installed on the system.

Remove the checkmark here until you've actually installed the SQL database and configured the hour, day and month tables in the database.